Proactive, preventative support to protect your infrastructure investment.
Network solutions, from fibre optic installations to network cabinets, are a significant investment. Ongoing maintenance protects their long-term business value. We provide flexible service options:
- Ad-hoc support
- Emergency call out
- Planned preventative maintenance
- Ongoing support contracts
- SLA-based response times
What is network maintenance?
Our maintenance and support services are designed to keep your network and systems operating at peak performance. From proactive monitoring and remote troubleshooting, to scheduled maintenance, rapid on-site response, we provide service agreements tailored to your needs.
With TraceComms as your network support partner, you’ll have peace of mind knowing expert help is always available as and when you need it.
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Maintains network performance
Over time, networks can experience damage, failures, and degradation. Regular maintenance ensures it performs at its intended speed and capacity.
Prevents business downtime
Proactive monitoring and routine inspections help to identify potential network issues before they cause disruptions, which can be costly.
Enhances network security
Routine network checks help to identify vulnerabilities such as unsecured ports, outdated firmware, poor cable management, and overheating equipment.
Your support partner for multiple systems, keeping your business running.
Our team of approved, experienced installers understands how crucial it is for networks to stay up and running and minimise downtime. We will work with you to understand and resolve any emergency issues, set up routine maintenance checks, and ensure you’re receiving the full value of your cabling and network infrastructures.
Maintenance and troubleshooting is crucial for businesses of all sizes. With our 25 year warranty, 30 years of experience, and friendly team on hand, you can be assured of the support you receive.
What types of maintenance do you offer?
We provide flexible service agreements tailored to your needs.
Our preventive maintenance includes routine inspections and testing to avoid faults. Reactive support ensures rapid fault responses to network issues or failures, providing troubleshooting and fault diagnoses. Upgrades and expansions offer scalable support for growing businesses who need additional equipment or connections. Our team will ensure a clear, organised infrastructure with compliant documentation and labelling.
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Network maintenance and support services, an expert team.
Consistency and safety are paramount in structured cabling. With over 30 years of expertise and a skilled team of accredited installers, partnering with TraceComms guarantees effective and safe service execution, every time.
Approved installer status
Our certified installation partner status for leading manufacturers enables us to design, install, and offer up to 25-year system warranties.
Technically trained engineers
Our engineers are expertly qualified to install, terminate, and test copper and fibre optic cabling to current industry standards.
Safe & site-ready
Our teams are qualified to work safely on live construction sites, at height, and on telecom infrastructure.
Our happy customers
Frequently asked questions
We’re always here to help you with any advice, support, or answers you need. Check out our FAQs to see if we’re already answered your question, or get in contact with us and our friendly team will be in touch soon.
How quickly can you respond to network issues?
We provide rapid fault responses, often with on-site engineers within agreed SLA times. The exact response depends on the service package or contract you choose.
For more information, please see our emergency call out page. Contact us today to discuss your support agreement.
Can you maintain fibre optic networks and structured cabling?
Yes, our maintenance service covers all aspects of fibre optics, copper cabling, and structured cabling. This includes:
- Testing and certificationÂ
- Repairs and re-terminationÂ
- Cable management and re-dressing
Do you provide support for network cabinets and hardware?
Our team can deliver support as and when needed for network cabinets, including:
- Checking airflow and cooling to prevent equipment overheating
- Verifying connections and patchingÂ
- Replacing or upgrading switches, routers, and cabinetsÂ
- Ensuring everything is organised and labelled
Can you help with network expansion or upgrades?
Yes, we understand that networks need to be upgraded in line with business growth. We can support with this expansion, with our services including:
- Adding new fibre or copper connectionsÂ
- Expanding cabinet or rack capacityÂ
- Integrating new systems such as CCTV, VoIP, or smart building technologyÂ
Contact our team today if you’d like to discuss your upgrade requirements.
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